Effective Date: September 9, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website, online platforms, classes, lessons, training, tutoring, materials, and related services offered by Maple Bridge German Language Academy Ltd. (the “Company,” “we,” “us,” or “our”).

By accessing our website, creating an account, registering for a course, booking a lesson, making payment, or otherwise using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree to these Terms, you must not use our services.

These Terms apply to all users of our services, including prospective students, enrolled students, private tutoring clients, and participants in online or in-person German-language programs.

If you are using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and all references to “you” include that entity.

2. Scope of Services

Maple Bridge German Language Academy Ltd. provides German-language education services, which may include, without limitation:

We may deliver services in person, online, or in hybrid format, as described on our website, promotional materials, registration pages, or course confirmations. Specific schedules, instructors, class sizes, syllabi, delivery methods, and pricing may vary by program and may be updated from time to time.

We reserve the right to modify, suspend, or discontinue any course, class, lesson, or program at our discretion, subject to applicable law and any specific written commitments made at the time of purchase.

3. User Obligations and Responsibilities

You agree to use our services responsibly and in compliance with these Terms, applicable law, and any additional course rules or policies communicated by us.

You must:

You are responsible for ensuring that our services meet your personal, academic, professional, or exam-related objectives. We do not guarantee any particular learning outcome, proficiency level, exam result, certification, job placement, or business outcome.

If you are under the age of majority in your province or territory of residence, a parent or legal guardian must review and accept these Terms on your behalf and assume responsibility for your use of the services.

4. Payment Terms and Conditions

Fees for courses, tutoring, training, and related services are set out on our website, invoice, registration form, or written agreement. All fees are payable in Canadian dollars unless otherwise stated.

Unless otherwise specified, payment is due in full at the time of registration or before the start of the applicable service. We may require a deposit, installment schedule, or advance payment for certain programs.

You authorize us, and any third-party payment processor we use, to charge your selected payment method for all applicable fees, taxes, and permitted charges. You are responsible for ensuring that your payment information is valid and up to date.

Fees are exclusive of applicable taxes unless otherwise stated. Any applicable federal or provincial taxes, including GST/HST or other sales taxes, will be added as required by law.

If a payment is declined, reversed, charged back, or otherwise not received, we may suspend or terminate access to services until the outstanding amount is paid. You agree to reimburse us for any bank fees, chargeback fees, collection costs, or other reasonable costs incurred in connection with failed or disputed payments, to the extent permitted by law.

We reserve the right to adjust pricing, discounts, promotional offers, or payment terms at any time. Changes will not affect services already purchased and fully paid for unless you agree otherwise or the change is required by law or clearly disclosed in advance.

5. Cancellation and Refund Policy

Our cancellation and refund policy is intended to be fair and consistent with applicable Canadian consumer protection law. Specific course pages, booking terms, or written agreements may provide additional or more detailed cancellation rules, which will apply to the extent permitted by law.

Unless otherwise stated in writing:

We may cancel or reschedule a class, tutor, or program due to insufficient enrollment, instructor illness, operational needs, safety concerns, or events beyond our control. In such cases, we will use commercially reasonable efforts to provide a substitute session, credit, transfer, or refund, as appropriate and required by law.

Refund requests must be submitted in writing to [email protected] and include the purchaser name, course name, payment details, and reason for the request. Approved refunds will generally be issued to the original payment method within a reasonable time, subject to processing timelines of banks and payment providers.

Nothing in this section limits any non-waivable rights you may have under applicable consumer protection legislation in Ontario or other applicable Canadian laws.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Bridge German Language Academy Ltd., including its directors, officers, employees, contractors, instructors, agents, affiliates, and representatives, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of opportunity, business interruption, or reputational harm arising out of or relating to your use of the services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services or these Terms will not exceed the total amount paid by you to us for the specific service giving rise to the claim during the three (3) months preceding the event first giving rise to liability, or CAD $100, whichever is greater, unless a different limitation is prohibited by law.

We do not guarantee uninterrupted, error-free, secure, or virus-free operation of our website, systems, or third-party platforms. We are not responsible for delays or failures caused by internet connectivity, device incompatibility, third-party service outages, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including liability for gross negligence, wilful misconduct, fraudulent misrepresentation, or other liabilities that cannot legally be excluded under applicable Canadian law.

7. Intellectual Property Rights

All content and materials made available by Maple Bridge German Language Academy Ltd., including lesson plans, worksheets, recordings, slides, exercises, assessments, logos, text, graphics, course structures, audiovisual materials, and trademarks, are owned by us or our licensors and are protected by applicable intellectual property laws.

Subject to your compliance with these Terms and full payment of all applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the materials solely for your own educational purposes during the applicable course or service period.

You must not, without our prior written consent:

If you submit feedback, suggestions, testimonials, or other content to us, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, and display such content for our business purposes, subject to applicable privacy laws and any separately agreed confidentiality obligations.

8. Data Protection and Privacy

We collect, use, store, and disclose personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. By using our services, you consent to our collection, use, and disclosure of personal information as described in our privacy practices and as reasonably necessary to provide the services.

We may collect information such as your name, contact details, payment information, learning progress, attendance records, communications, and technical usage data for purposes including:

We may use third-party service providers to host our website, process payments, conduct communications, or deliver online learning services. These providers may have access to personal information only as necessary to perform their functions and are expected to protect such information in accordance with contractual and legal requirements.

Where services are delivered through online platforms, you acknowledge that electronic communications and internet-based platforms may involve inherent privacy and security risks. You are responsible for safeguarding your own devices, passwords, and network access.

For questions about privacy or requests regarding personal information, please contact us using the details in Section 12.

9. Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labour disputes, power outages, internet or telecommunications failures, government orders, transportation disruptions, or actions of third parties.

If a force majeure event occurs, we may suspend, reschedule, modify, or substitute services as reasonably necessary. We will use commercially reasonable efforts to resume services or provide an appropriate alternative when practicable.

10. Changes to Terms

We may revise these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. The updated Terms will be posted on our website with a revised effective date.

Where required by law, we will provide reasonable notice of material changes. Your continued use of our services after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the services and, if applicable, cancel any future bookings in accordance with the cancellation policy.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of our website or programs will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any mandatory consumer protection rights or other non-waivable legal rights, you agree that the courts located in Ottawa, Ontario will have exclusive jurisdiction and venue over any legal proceeding arising from or relating to these Terms or the services.

Nothing in this section limits any rights you may have under applicable consumer protection or privacy legislation that cannot be contractually waived.

12. Contact Information

If you have questions, concerns, refund requests, privacy inquiries, or legal notices related to these Terms or our services, please contact:

Maple Bridge German Language Academy Ltd.
Suite 214, 1680 St. Laurent Boulevard
Ottawa, ON K1G 5L2
Canada

Email: [email protected]
Phone: +1 (613) 745-8294

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to applicable law by a court of competent jurisdiction, that provision will be severed or modified only to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision under these Terms will not constitute a waiver of that right or provision unless we expressly agree to such waiver in writing.

By using the services of Maple Bridge German Language Academy Ltd., you acknowledge that you have read, understood, and agreed to these Terms of Service.

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